FAQs

If your Department of Education loan has recently been transferred to MOHELA for servicing, here are answers to what are some important questions you likely have.

  • What is MOHELA?

    MOHELA is a contracted servicer for the Department of Education. We are on the approved list of servicers on the Federal Student Aid website. We have been servicing student loans and working with students and families for more than 30 years.

  • How do I know if my Department of Education loan has been transferred to MOHELA?

    The Department of Education may assign your federally-owned student loan to MOHELA for servicing. When that happens, we will contact you once our system receives the transferred loan. We will let you know that your loan has been transferred to MOHELA and will include our contact information. Once our system receives all of the data about your account, MOHELA will be listed in the National Student Loan Data System (NSLDS) as your loan servicer.

  • Why is my loan servicing being transferred?

    With recent legislative changes, there are many more federal loans to be serviced. In the past, federally-owned loans were mostly serviced by one company, but now the Department of Education has contracted with a handful of experienced student loan companies including MOHELA to service the large volume of loans. The Department of Education selects the servicer for your federal student loan and maintains ownership of your loan.

  • Will my school know which company is servicing my Department of Education loans?

    When your Department of Education loan transfers to MOHELA, we will report it on the National Student Loan Data System (NSLDS). You and the student financial aid office at your school can then view the information. Information isn’t reported on the NSLDS until the transferred loans have been fully loaded to our system, which takes approximately 14 days.

We look forward to providing you with excellent service. If you have questions about MOHELA as your new servicer, we’re here to help!